Thank you for shopping at LionCove! We want you to be happy with your purchase. If you're not happy with your purchase, please feel free to take advantage of our 30 day return policy.
Please note - we do not accept returns without a Return Merchandise Authorization (RMA). Please see details below under 'How to Return a Product' for information on how to obtain a RMA number.
Our return policy lasts 30 days. If 30 days have gone by since delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
We Cannot Accept Returns of Engine-Powered Equipment
PLEASE NOTE: We do not accept returns of engine-powered equipment once it has been gassed or oiled due to shipping regulations. If you encounter a problem with your power product and the engine has been gassed or oiled, you will need to take it to an authorized service centre. In most cases the repair will be covered under warranty.
20% Restocking Fee for Air Scrubbers
Due to safety precautions, we need to charge a 20% restocking fee for all returned Air Scrubbers. This fee is necessary for covering the cost and labour to replace the filters with new and unused filters before we can return the unit to stock.
Unopened Merchandise Returns
Unopened products may be returned within 30 days of delivery for a refund.
To be eligible for a full refund, your item must be in the original, unopened packaging, unused and in the same condition that you received it. You must return it to us within 30 days of delivery.
Some products may include free outbound shipping. If you return one of these products, we will deduct our outbound shipping costs from your refund.
Opened Merchandise Returns
Opened products can be returned within 30 days of delivery, with the above exception. Opened merchandise returns must include all original parts, materials, and packaging, and must be in salable condition.
Returns of opened products may be subject to a 15% restocking fee to cover LionCove's expenses for testing, cleaning, and repackaging the product.
Items Not Eligible for Return
Some items are not eligible for return. The list of non-returnable items includes, but is not limited to, LionCove Gift Cards.
And, as noted above, we do not accept returns of engine-powered equipment once it has been gassed or oiled due to shipping regulations.
Damage During Shipment
When your order arrives, please inspect the goods before you sign the delivery receipt from the carrier.
Concealed Shipping Damage:
Sometimes the outer box may look damaged, but usually the product inside is fine. However, if you suspect that the product has been damaged in shipment, please write "Possible Freight Damage" on the delivery receipt while the driver is present.
Obvious Shipping Damage:
If a shipment arrives and there are obvious signs of damage to the merchandise, then please:
1) Refuse delivery.
2) Contact us immediately so that we can process the claim and arrange an exchange for you.
We want you to be completely happy with your purchase. We encourage you to try out your product as soon as possible upon delivery.
Sometimes things don't work as expected. It is extremely rare that a product will be delivered 'dead on arrival', and many problems can be easily resolved with simple fixes. If a product's instruction manual does not have a solution, check with the manufacturer's customer service department. They will often be able to resolve your problem. For quick service, be sure to have the model number and serial number at hand.
Please remember, we do not accept returns for engine-powered equipment once it has been gassed or oiled due to shipping regulations. If you encounter a problem with your power product and the engine has been gassed or oiled, you will need to take it to an authorized service centre. In most cases the repair will be covered under warranty.
Cancelling an Order
If an order has already shipped, it cannot be cancelled. If an order has not yet shipped, please contact us to request cancellation. If you refuse delivery of an order that has been shipped, you will be responsible for both the outbound and return shipping costs.
Returns of Gifts
Were you the recipient of a gift purchased at LionCove? If an item was marked as a gift when purchased by the gift-giver and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver, who will find out about your return.
LionCove gift cards are not eligible for return.
How to Return a Product
Before returning your product, please contact us for a Return Merchandise Authorization (RMA) number. We do not process returns without RMA numbers. We will be happy to help you through the process of a return.
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund and we arranged return shipping, the cost of return shipping will be deducted from your refund.
If you elect to arrange return shipping, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
On receipt of a returned item, it will be subject to inspection. If the item is not in original condition, is damaged or missing parts for reasons not due to our error, then only a partial refund, or no refund, may be granted.
Once your return has been received and inspected, we will contact you (normally by email) to notify you that we have received your returned item. We will also notify you of the amount of your refund.
Your refund, if applicable, will be processed by applying credit automatically to your credit card or via your original method of payment.
Late or Missing Refunds (if applicable)
We do our best to process your return and refund you promptly - usually within 10 business days of receiving the returned item.
If you have returned a product and been approved for a refund, but have not yet received it, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted to your account.
If you have done all of this and you still have not received your refund yet, please contact us.