FAQs and Help

Sections:

Payment

What methods of payment do you accept?

We accept Visa, MasterCard, and American Express.

 

What currency are your prices in? What currencies are accepted?

Canadian Dollars.

 

Are my card details safe? Is the checkout secure?

Yes. During checkout your card details go directly to a secure payment gateway service which processes your payment. We never see your card details, and we never store them.

Our checkout system uses a SSL certificate and employs industry-standard 128-bit encryption. Our store is powered by a Certified Level 1 PCI DSS Compliant host.

 

When is my card charged?

Your card will be charged when we begin shipment of your order. We usually get your shipment out the door very quickly, so this is normally within a day or two.

If there's a problem during fulfillment of your order, we'll contact you. And no worries - we'll make it right.

 

Orders

There's a problem with my order!

Contact us and let us know. We'll take care of it!

 

Returns

What is your return policy?

Please view our full return policy here.

 

Have a question about LionCove that isn't answered here?

We want to help!

Get in touch.